This is a TEMPORARY, 6-month assignment based out of Morrisville, NC! Must live within locality of Morrisville, North Carolina to be considered!

Length of assignment: 6 months with possibility for extension.

Detailed list of Key Responsibilities:

• Conduct member outreach related to health promotion, wellness, chronic condition management, early childhood health and development, maternal health, substance use, tobacco prevention, and other population health initiatives.
• Conduct outreach to members using telephonic, member portal, text, mail, and related modalities.
• Assists in addressing members' barriers to care and refers to Care Manager as needed.
• Collaborates with internal departments to support the success of health promotion programs.
• The Specialist engages families through clear, compassionate communication; explains EPSDT benefits in understandable terms; assists with appointment coordination; identifies barriers to care; and connects members to Care Management or Member and Recipient Services as needed.
• Documents all outreach interactions accurately to support compliance, quality reporting, and organizational performance goals
• Conduct 50-70 outbound calls daily and ensure proper data entry and documentation

Essential Skills and Core Competencies:

• Communication skills
  • Clear verbal communication skills to motivate and engage members in recommended screenings
  • Compassionate communication
  • Active listening
  • Professional written and verbal communication, including documentation that is timely and accurate
• Cultural Competency
  • Understanding of how cultural beliefs and practices influence health behaviors and access to care.
  • Ability to tailor communication to meet the specific needs of members
  • Ability to integrate community values into health promotion strategies
• Adaptability
  • Ability to work in a dynamic environment and adjust strategies based on need
  • Willingness to learn and flexibility to pivot strategies when faced with challenges
• Teamwork and Collaboration
  • Experience in contributing positively to a team setting, working towards a common goal efficiently.
  • Ability to interact and collaborate effectively with healthcare professionals (care team members), members and families.
  • Ability to value diverse perspectives and fostering a collaborative approach for shared initiatives
• Technical Skills
  • Competence in using technology applications to support member outreach and documentation such as electronic medical record/care management platform
  • Computer proficiency in Microsoft Office Suite including Excel, Word, Outlook and Teams
  • Ability to utilize computer equipment and web-based software to conduct work.
• Other
  • Knowledge of health promotion, public health principles, social determinants of health, and implications in health promotion
  • Knowledge and understanding of basic medical terminology, disease process, physical and mental health conditions.
  • Ability to work independently with remote supervision
  • Understanding basic concepts such as social determinants of health and implications in health promotion.
  • Accountability and compliance ensuring all regulatory documentation requirements are met for member outreach
  • Professional conduct and high standard accountability.
  • Consistent, dependable attendance and adherence to schedule is critical for meeting outreach goals and ensuring timely follow-up with members.

Experience Needed:

• Bachelor's degree, or similar, in health promotion, community health, health administration, public health or similar field
• Preferably, Behavioral Health or Public Health background

Preferred Experience:

• Bachelor's degree in health promotion, community health, health administration, public health or similar field
• LCSW, Mental Health Advocate, Behavioral Health, Public Health background, license, or certifications

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.